Dear Parents/Carers,

First and foremost, it goes without saying that the safety of your child and of our staff is our top priority. We are working hard, following the latest government guidance, to develop and implement a number of new ways of operating. This will allow us to open as safely as possible, focusing on measures that will help limit the risk of coronavirus transmitting within our setting.

Our environment will look slightly different for a while. Resources will be limited and some soft furnishings have been removed. We will be limiting children’s movements around the nursery and our free flow access is going to be reduced and stopped where possible (for now).

We normally like to inform parents that we have an open door policy however, for now this won’t be possible in order to ensure we keep everyone as safe and healthy as possible. We won’t be holding parents evening but this does not mean you can’t have contact with your child’s key worker. Once we have settled into our new routines we will begin to arrange meetings via online methods or phone calls. We will continue with our daily diaries and we encourage parents to use this to communicate with the staff on a daily basis

While we are adhering to our current policies we have had to make some changes and add some additional steps, these include:

  • Asking that anyone who is displaying coronavirus symptoms, or who lives with someone that is displaying symptoms, not to attend the setting. That includes children, and staff who work here. Can we please ask, if you feel your child needs calpol prior to coming to nursery, don’t bring them during this time (even if you suspect your child is teething).


For anyone displaying the following symptoms:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature although at nursery will be checking and using the guidance of 37.8 degrees)

  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

You can now also access a test if you are feeling generally unwell

We will be following the procedure below should a child display the any of the 3 main symptoms while at nursery

  • Your child will be taken to the portacabin with a key worker.

  • A parent/carer will be contacted immediately

  • Their key worker, will dress in ppa which is situated in the room, this includes, gloves, apron, masks and a visor, should you child be coughing or sneezing.

  • When you arrive at nursery, you can go straight to the portacabin where your child will be brought out to meet you. Please don’t be alarmed by staff attire as it is a precaution.

  • Once your child has left, the staff member will change their PPE and will begin a deep clean of the area.  The play room that your child has been in will also be cleaned.

  • You must follow the isolation advice provided by WG;  Anyone with symptoms of Covid-19 should self-isolate for 10 days. All other household members must stay at home and not leave the house for 14 days, even if they remain well. The 14-day period starts from the day when the first person in the house became ill.

  • All waste will be placed into an orange bin and collected by Pyramid Hygiene.

  • The staff member will be asked to go home, possibly for the remained of the day.

  • At the end of the day, all parents from your child’s group (bubble) will be informed that someone has been sent home with suspected symptoms.

  • There is no requirement for every child in that bubble to isolate unless a confirmed test is received.

  • It is essential that parents/carers follow the WG advice regarding testing;

  • Any test results should be reported to nursery as soon as possible.  We will then update all parents from the bubble and follow further guidance from Public Health Wales

  • Grouping: We will be working in “bubbles” around the setting trying hard to ensure that bubbles don’t access the same area or equipment at the same time.

  • Promoting Hygiene: Where appropriate we will wash hands more often than usual. On entry to nursery your child will be taken straight to the bathroom to wash their hands. Our younger aged children will have their hands washed with disposable cloths. They will continue throughout the day to wash hands for 20 seconds before and after activities. We will not be continuing with oral hygiene at present as advised by “design to smile” team. We will be further promoting the “catch it, bin it, kill it” routine and age appropriate songs rhymes and stories to assist with their understanding.

  • Daily cleaning; we have implemented an enhanced cleaning schedule using a Public Health recommended cleaning solution, ensuring surfaces touched by children and staff are cleaned more regularly throughout the day, including table tops, door handles and play equipment, bathrooms etc.  * a disinfectant fogging machine is also used when needed

  • Social distancing; We are asking parents and carers to physically distance from each other and from staff when dropping off and collecting their children. Collection and drop off times must be limited and ideally we ask that one consistent parent or carer per household attends the setting. Children will be met in the foyer by a familiar staff member who will ensure that your child is safely taken to their play room. Prior to being taken to their room we will be checking their temperature. This will give us a base line temperature for each child.  Once you have dropped off/collected your child, please leave promptly as others may be waiting. Should you need to speak with a staff member please phone or email, we can also arrange on line meetings. If you are working in a high risk area such as a care home, hospital, pharmacy etc then we ask that you do not entre the building if you haven’t been home to change prior to collecting your child. Please wait outside and your child will be brought to you. External visitors are not be allowed into the building unless no other options are available.  We are also not allowing new parents to view the nursery until the end of the day or over the weekend.

  • Daily routines and activities;  For now, we won’t be carrying out sand activities, water will be limited to smaller groups and  play dough activities will be again be carried out in small groups or individual pots of playdough will be provided for each child (as advised by Public Health). We do still have wide range of equipment and toys readily available which can be easily cleaned after use. Dressing up clothes and soft furnishing that are not evidently soiled will be packed away for 72 hours prior to being used again.




There are a number of things parents and carers can do to help us make these arrangements effective, in addition to the points listed above.

  • Please take note of any markings and directions on the entrance to the building.

  • Children must not bring toys and items from home to nursery unless it is a comforter that is essential to their health and wellbeing. Please put all items in a bag that can be closed (no carrier bags).

  • Please ensure you have provided a labelled set of clean clothing

  • Please do not come into nursery if you or any of your immediate family are ill or displaying any symptoms.

  • Please ensure all contact details are up to date as we will require an immediate response when contacting you should your child become unwell at nursery.

  • Remain in your car until you can see the entrance is clear. You can wait on markers that will be in place, please just be aware of social distancing.

We hope that this additional information helps you to understand what arrangements we have made to enable children to return to us. We are looking forward to welcoming your child[ren] back and we hope that you are assured that we have taken all possible steps to ensure safety for all in our setting. If you have any questions or suggestions, please let us know.

We have hand gel available on entrance to the building which we would like to encourage you to use.


Thank you to all of families for your continued support


Lesley and Jo and all the nurseries management teams.